Shipping & Returns
At Dorinda’s Chocolates, we want to ensure that our customers get the freshest product in the best possible condition. Our priority is ensuring your product arrives in perfect condition.
Truckee, Tahoe and Reno area residents can arrange for personal pick up by selecting “Local” at check out. Please leave a contact number and best time to call in the notes area.
Orders are sent via USPS Priority 2 day, Monday-Wednesday.
Orders are sent via Overnight Express, Monday-Wednesday. Orders must be placed by 12pm (PST) for same day shipping. To limit transit time, orders are NEVER shipped over the weekend, so your chocolates won’t sit in an environment with an uncontrolled temperature. Orders placed and received AFTER 12PM PST will ship the next available ship day. For Alaska and Hawaii, see chart below for additional charges.
Warm Weather Shipping:
An additional $4 is required per ice brick as deemed necessary. We reserve the right to add ice bricks when necessary to ensure a safe (un-melted) arrival of chocolates.
Warm Season (May 1st through October 14th)
All orders are packed in insulated packages (an additional $2 charge may apply).
USPS has permission to leave packages at the recipient address if no one is there to sign for the package. Dorinda’s Chocolates is NOT responsible for packages stolen or damaged after they are delivered to the address specified by the customer. When possible, we suggest shipping to a business location. Dorinda’s Chocolates will not refund purchases if the product is damaged or melted after the first delivery attempt, or if it is returned to us by USPS.
PLEASE DOUBLE CHECK THE SHIPPING ADDRESSES BEFORE SUBMITTING YOUR ORDER.
Dorinda’s Chocolates will not be responsible for orders delayed or returned due to incorrect or undeliverable addresses provided by the customer.
We make every attempt to ensure that your order arrives on or before the requested date. Depending upon the season, orders placed later in the week are normally held and shipped on the following Monday to avoid having the chocolates wait in a shipping hub over the weekend.
Dorinda’s cannot be held responsible for late packages due to circumstances beyond our control such as: incorrect or incomplete addresses, adverse weather, natural disasters, or disruptions in air or ground transportation networks to name a few. For this reason, it is always best to request early delivery, especially during holidays.
SHIPPING RATES ARE CHARGED PER ADDRESS AND CALCULATED USING THE TABLE BELOW.
|PURCHASE AMOUNT||SHIPPING FEE (USPS PRIORITY 2-DAY)|
|Up to $40.00||$12.00|
|$40.01 – $75.00||$18.00|
|$75.01 – $125.00||$28.00|
|$500.01 – $1000.00*||$56.00|
|HI & AK (Additional Charge)||Add $15.00|
|Overnight (Additional Charge)||Add $20.00|
* For service charges on orders over $1,000.00 or shipping costs on orders over $2,500.00, call 775-432-2024 or email email@example.com for a quote.