FAQs

Freshness, Storage & Tasting: 

Q: How Do I Store My Chocolates?

A: Always store chocolate in a dry, dark place at a temperature of 54 to 61 degrees. Never store chocolate in the fridge! Also avoid temperature shocks; your chocolate might develop a white sheen. This does not affect the taste, but admit it: a dark, shiny chocolate bar is far more tempting.

Never store chocolate in a strong-smelling environment. Chocolate absorbs odors very easily, which could affect the superb taste of your favorite treat.

The best temperature to consume chocolate is between 64 and 70 degrees. At this temperature, chocolate remains crunchy, yet is ready to fully release all of its flavors and aromas in your mouth. Always give chocolate time to acclimate from its storing temperature to room temperature to experience the full character and spirit of each piece of chocolate.

Quality cocoa, milk, and dark chocolate have a long shelf life by nature. Naturally present preservatives, called cocoa polyphenols, protect dark and milk chocolate from oxidation for long periods, helping chocolate maintain its freshness.     

Q: How Long Will My Dorinda's Chocolates Stay Fresh?

A: By the time your order gets to you, the chocolates are less than one week old and at their peak freshness. If you are able to control yourself and savor them slowly, please use the following storage guidelines:

Chocolates: Store for up to 4 weeks in an airtight container at, or just below, room temperature (67 to 72 degrees). Refrigeration is not recommended.

 

Ingredients & Allergies:          

Q: What Does “% cacao” Mean? 

A:  This measurement indicates how sweet a chocolate is. Lower percentages mean sweeter chocolate. Technically, “% cacao” refers to the amount, by weight, of cacao bean plus cocoa butter in chocolate. The remaining weight is mostly sugar.

Q: What If I Have An Allergy?

A:  All chocolate is made with equipment that may contain nuts, dairy, wheat and cherry pits, so there may be traces of these ingredients in all of our chocolates. Please contact us for additional information on specific pieces and seasonal specials.

Q: Do You Use Fair Trade Chocolate?

A: Yes, all of our chocolate is fair trade.

Q: Do You Use All Natural Ingredients? 

A: Yes, we use all natural ingredients!

Q: What is Ganache? 

A: It is an emulsion of chocolate and cream.

Q:  Will You Be Adding More Products To Your Line?

A:  Absolutely! Sign up for our newsletter at the bottom of the website for updates and information on our newly added products.

Q: Do You Ship To Canada Or Overseas?

A:  We do not ship internationally at this time.

Q:  Didn't Find Your Question or Answer Here?

A:  E-mail your inquiry to us through our contact page.

Shipping Policy:

At Dorinda's Chocolates, we want to ensure that our customers get the freshest product in the best possible condition. Our first priority is ensuring your product arrives in perfect condition.

Truckee, Tahoe and Reno area residents can arrange for personal pick up by selecting "local" at check out. Please leave a contact number and best time to call in the notes area.  

Standard Shipping orders are sent via USPS Priority 2 day, Monday-Thursday. Rush Shipping orders are sent via Overnight Express, Monday-Thursday. Orders must be placed by 12pm (PST) for same day shipping. 

During the warm season (May 1st through October 14th): All orders are packed in insulated packages (ice may be used when necessary). Orders must be placed by 12pm (PST) for same day shipping. 

To limit transit time, orders are NEVER shipped over the weekend, so your chocolates won’t sit in an environment with an uncontrolled temperature. Orders placed and received AFTER 12PM PST will ship the next available ship day. We are only able to ship within the U.S. We are unable to ship to APO or FPO addresses. For Alaska and Hawaii, see chart below for additional charges.   

USPS has permission to leave packages at the recipient address if no one is there to sign for it. Dorinda's Chocolates is NOT responsible for packages stolen or damaged after they are delivered to the address specified by the customer. When possible, we suggest shipping to a business location. Dorinda's Chocolates will not refund purchases if the product is damaged or melted after the first delivery attempt, or if it is returned to us by USPS. 

PLEASE DOUBLE CHECK THE SHIPPING ADDRESSES BEFORE SUBMITTING YOUR ORDER. Dorinda's Chocolates cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses provided by the customer.

Shipping rates are charged per address and calculated using the table below.             

Purchase Amount

Shipping fee USPS Priority 2 day

Up to 40.00

$12.00

$40.01 - $75.00

$18.00

$75.01 - $125.00

$28.00

$125.01 -$200.00

$36.00

$200.01- $500.00

$42.00

$500.01- $1000.00

$56.00

HI & AK Additional

Add $15.00

Overnight Additional

Add $20.00