Shipping Policy

At Dorinda's Chocolates, we want to ensure that our customers get the freshest product in the best possible condition. Our first priority is ensuring your product arrives in perfect condition.

Truckee, Tahoe and Reno area residents can arrange for personal pick up by selecting "local" at check out. Please leave a contact number and best time to call in the notes area. 

During the warm season (May 1^st through October 14th) its is very expensive and difficult to ship chocolate without it melting. All orders are packed in insulated bags with ice packs when necessary. With 10+ years of experience shipping chocolate we are very confident in our shipping system, however if a package is in transit more than 4 days it is very likely that it will melt. If shipping to the east coast in the summer heat, overnight shipping is highly recommended. 

Dorinda's Chocolates is not USPS or UPS and has no control over what happens to your package once we have handed it off to a carrier. Carriers have permission to leave packages at the recipient address if no one is there to sign for it. Dorinda's Chocolates is NOT responsible for packages stolen or damaged after they are delivered to the address specified by the customer. When possible, we suggest shipping to a business location.

Dorinda's Chocolates will not refund or replace purchases if the product spends more than 4 days in transit. We have noticed that the postal service has been under preforming on their 2-3 day promise, we apologize in advance for any late, lost or melted packages, unfortunately it is out of our control. 

Delivery date: We do our very best to get your package to you on a requested day, but unfortunately this is not guaranteed by USPS so we can't guarantee it either. As said above we are not USPS and once they have your package we have no control over delivery timing

PLEASE DOUBLE CHECK THE SHIPPING ADDRESSES BEFORE SUBMITTING YOUR ORDER. Dorinda's Chocolates cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses provided by the customer.

Shipping rates are charged per address and calculated using the table below.